Privacy notice
This notice explains how velanexo uses the information you provide when you request an activity or contact our support desk. We aim to keep it simple, transparent, and respectful.
If you have questions about your request or preferences, reach out through our support desk.
What we collect
- Contact details: name, email, and phone number
- Trip info: preferred date and travelers count
- Request details: your message and any accessibility notes
- Delivery choices: whether you agree to receive email updates
How we use your information
We use your details to process tour requests, respond to questions, and share confirmation and practical guidance related to your activity.
- Confirm availability and coordinate day-of details
- Provide customer support and answer travel questions
- Send email updates when you opt in
Sharing and protection
We take reasonable steps to protect your information. We only share details when needed to arrange the activity and fulfill your request.
- We limit access to teams that need it
- We use your data for the purposes described here
- We do not sell your information
Your choices
You can update your communication preferences by contacting support. If you no longer want email updates, let us know and we’ll adjust accordingly.
- Opt in or opt out of email notifications
- Request help with tour scheduling or access questions
Questions about privacy?
We’re happy to help
Contact our support desk
Ask anything about your request or data preferences.